RESOLVED: AT&T outage affected all operators

  • All the major carriers in the U.S. suffered from problems Thursday morning, following an AT&T outage

  • Thousands of customers were cut off from their cell service

  • 911 services were also impacted

Update: Feb. 23, 2024 — AT&T has restored its services after a major outage on Thursday, Feb. 22, 2024.

AT&T blamed a software glitch for the problems which impacted more than 70,000 users. "Based on our initial review, we believe that today’s outage was caused by the application and execution of an incorrect process used as we were expanding our network, not a cyber attack," the company said in a statement.

Feb. 22, 2024 — AT&T suffered from a nationwide outage that affected customers at T-Mobile and Verizon as well. It is not clear yet what has caused the disruption.

Thousands of customers reported no connection to their service. 911 services were also reportedly affected.

Service disruptions were  reported in various cities including Boston, Chicago, New York, San Francisco, Washington, Honolulu, Atlanta, Houston, Dallas, Los Angeles and Seattle.

“Some of our customers are experiencing wireless service interruptions this morning. We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored,” AT&T said in a statement.

"Our network teams took immediate action and so far about three-quarters of our network has been restored. We are working as quickly as possible to restore service to remaining customers,” an AT&T spokesman added this afternoon.

"We have restored wireless service to all our affected customers" an AT&T spokesman told us later in the day and said that they were taking steps to ensure it doesn't happen again. 

"Verizon's network is operating normally," a Verizon spokeswoman told us. "Some customers experienced issues this morning when calling or texting with customers served by another carrier. We are continuing to monitor the situation."

"We did not experience an outage. Our network is operating normally," a spokeswoman from T-Mobile told us. "[Any problems are] likely reflecting challenges our customers were having attempting to connect to users on other networks."