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The 2026 Fierce Network Innovation Awards are Now Open for Submissions. Enter Today

brian higgins

library
Modernization

Verizon gives low-down on its GenAI initiatives

Verizon is using GenAI to predetermine what kind of device, including color, a customer will want to upgrade to based on their past experience.
Linda Hardesty Jun 5, 2024 12:50pm
customer service AI

Verizon’s new CX leader wants to quash customer pain points

Mar 13, 2024 3:49pm

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