Deloitte, in collaboration with Google Public Sector, today unveiled the Elevating Digital Government Experiences (EDGE) platform, a next-generation solution powered by Google Cloud generative AI that helps government agencies enhance the delivery of timely information and services to the people they serve.
The EDGE platform acts as an around-the-clock concierge, providing answers to common constituent questions and increasing the speed of service delivery. EDGE can generally understand any input or query and generate crisp, clear and cogent responses. It can also automate tasks — such as document extraction and analysis, application submission and information retrieval — and cultivate data-driven insights to continuously enhance government service offerings.
"We're proud to collaborate with Google Public Sector to bring this revolutionary tool to our clients," said Jason Salzetti, principal, Deloitte Consulting LLP and Deloitte's government and public services industry leader. "The EDGE platform ushers in a new era of secure and trustworthy interactions between government agencies and the people they serve, powered by next-generation AI models. It will help our clients meet the service expectations of their constituents by providing them with timely and important information and resources."
"Meeting the demand of constituent needs is becoming increasingly more complex," said Karen Dahut, CEO of Google Public Sector. "That's why this new EDGE platform is such a critical initiative. With Google Public Sector and Deloitte working together, we can help governments develop citizen-facing services — based on AI — that can solve critical problems and deliver tangible results."