Intermedia Cloud Communications, a provider of intelligent cloud communications, collaboration and customer engagement solutions, announced the launch of AI Supervisor Assist — a powerful new capability designed to help contact center leaders act in real time, while calls are still in progress.
Powered by Intermedia SPARK AI, AI Supervisor Assist delivers live customer sentiment analysis, real-time summaries, key topic detection with emotional tone and instant transcripts — providing supervisors with the immediate visibility and context they need to intervene precisely during ongoing customer interactions.
AI Supervisor Assist is part of the Intermedia Intelligent Contact Center — a fully integrated, omnichannel solution built for businesses of all sizes. Combining voice, chat, email, SMS and analytics, the platform helps organizations manage customer interactions with greater intelligence and efficiency.
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