Snow Software, the global leader in technology intelligence, today unveiled new data suggesting IT leaders are grappling with anxiety over the risks of generative AI despite continued confidence in their software-as-a-service (SaaS) security posture. The latest study, which surveyed 1,000 IT leaders, looks at shifting challenges and opportunities facing IT leaders managing SaaS.
Ninety-six percent of respondents indicated they were still ‘confident or very confident’ in their organization’s SaaS security measures, and yet, ‘managing the security of SaaS applications’ is the top challenge for IT leaders.
IT leaders must now factor the effects of generative AI, such as ChatGPT, into their overall SaaS security approach. Twenty-three percent of respondents said generative AI applications are the most concerning SaaS security issue. When asked how IT leaders would feel if a SaaS vendor used generative AI without their knowledge, more than half (57%) said they would feel alarmed and would require more information from the vendor.
A recent report from Forrester corroborates this claim, suggesting organizations need to balance the risks of AI, including regulations and intellectual property concerns in order to see the expected return on investment.
“IT leaders have to walk a fine line, between minimizing risk and creating efficiencies, while still realizing growth to propel their businesses during this period of economic turbulence,” said Steve Tait, Chief Technology Officer at Snow. “The increasing complexities of SaaS with mounting security concerns around generative AI have made the need for IT visibility even more pressing. IT leaders need to govern the unknown as effectively as they do their approved vendors.”