Lucidworks and Google Cloud provide a complete solution for commerce, customer service, and the workplace

Lucidworks, the leading search solutions provider, announced today that it is advancing its partnership with Google Cloud to accelerate search and discovery program success for several of the world’s top brands. With Lucidworks and Google Cloud, search professionals get a scalable, best-in-class solution through a proven partnership and delivery model.

The combined solutions of Lucidworks and Google Cloud deliver a hyper-modern search experience where users get highly personalized, relevant, dynamic, real-time experiences that drive better key outcomes for businesses.

The joint partner solutions offer accelerated relevance and user experience in:

  • Use Case: Merchandising, customer service, B2B and B2C commerce, call center, conversational AI / chat, and enterprise workplace applications
  • Vertical-based solutions: Financial services, travel and hospitality, telecommunications, and media

“Advancements in large language models and conversational AI have created a new set of opportunities to optimize the customer experience,” says Carrie Tharp, Vice President of Strategic Industries at Google Cloud. “As a longtime partner, Lucidworks is well-positioned to provide the guardrails, security measures and support enterprises need to get lasting value from conversational AI tools.”