Genesys®, a global cloud leader in AI-powered experience orchestration, today announced that Swisscom AG, a major telecommunications provider in Switzerland has accelerated customer and employee experience innovation while furthering its corporate sustainability objectives by evolving to the Genesys Cloud™ platform.
Swisscom is the largest telecommunications provider in Switzerland, with more than 19,000 employees who offer mobile, internet and TV services, as well as comprehensive IT and digital services. A longtime Genesys on-premises customer, Swisscom set its sights on moving its contact center to the cloud as the next step toward creating next-generation experiences that improve customer satisfaction, empower its agents to be more efficient and effective, and support its sustainability initiatives.
Swisscom joins a list of leading Swiss organizations that have deployed Genesys Cloud through the Amazon Web Services Europe (Zurich) Region, launched at the end of 2023. The availability of the Genesys Zurich Region enables more businesses in Switzerland to benefit from cloud services to digitally transform and enhance their customer and employee experience all while meeting increasingly high requirements for compliance with local data privacy regulations.
“Swisscom believes strongly in people and partnerships,” said Dirk Wierzbitzki, head of residential customers at Swisscom. “We seek out premier partners like Genesys that provide the best technological innovations for our customers and employees while also maintaining human empathy. Our objective is to find the perfect balance of human and technology to create the best customer journey.”
The Human Element of AI Innovation
The evolution to Genesys Cloud provides Swisscom with the all-in-one platform and AI power they need to accelerate innovation and create unified experiences that drive loyalty and maximize growth opportunities.