Brouillette succeeds Dunne at Verizon as consumer group CEO

Manon Brouillette will succeed Ronan Dunne at Verizon, where she will serve as CEO of Verizon Consumer Group starting in 2022, reporting directly to Chairman and CEO Hans Vestberg.

Verizon didn’t say why Dunne is leaving the company, where he will continue to serve as strategic advisor to CEO Hans Vestberg.

Brouillette is relatively new to Verizon’s ranks and was brought in this past summer in the newly created role of Verizon Consumer Group COO and as deputy CEO. Prior to that, she was the president and CEO of Canada’s Vidéotron.

“In the two plus decades that I have spent as a leader in this industry, there has never been a more transformative time. While we have long dreamed of the power and promise of a 5G-connected world, that vision is fast becoming our reality,” Brouillette said in a statement. “I am grateful for the opportunity to lead Verizon’s consumer business and capitalize on this next stage of growth as we reimagine the possibilities for supporting and serving our customers.”

Dunne joined Verizon in late 2016 after serving as chief executive of Telefónica’s business in the United Kingdom, operating under the O2 brand. Reports surfaced years ago that he could leave for the CEO job at BT, but that didn't happen. 

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Brouillette will be responsible for all aspects of Verizon Consumer Group’s customer-first strategy, execution and growth, including consumer marketing, products and services, retail and customer service operations as well as digital excellence.

“Manon brings a wealth of global expertise in consumer initiatives to Verizon, having scaled major brands with sustainable growth and exceptional customer-first experiences,” Vestberg said in a statement. “Leveraging our investment in C-band and the pending Tracfone acquisition, Manon will continue to scale our Consumer business across home and mobile. We look forward to her transformative leadership as Verizon, poised for a high-growth 5G future, continues to disrupt the industry.” 

Under her leadership at Vidéotron, that company evolved into Canada's fastest-growing carrier and was rated the most-admired telecom for more than 10 years in a row.

Brouillette has been named among Canada’s 100 Most Powerful Women and has been recognized for her strategic and leadership abilities. She previously was on the Board of Directors for broadband and video service provider Altice.