Assessing CSPs' progress towards Level 4 autonomous networks

Communications service providers (CSPs) are steadily advancing toward truly autonomous networks. Many are now declaring and validating Level 4 autonomy – where networks shift from human-defined automation to genuine autonomous decision-making – in select domains. AI is a key enabler, as operators build AI-ready infrastructure and services.

TM Forum plays a central role in driving these developments. This report examines which domains and processes CSPs are targeting for Level 4 autonomy, their progress, and the methodologies used to evaluate it with tools developed by TM Forum and its Members.

Read the report to discover:

• CSPs’ progress toward Level 4 autonomous networks
• How TM Forum’s AN level assessments work and evolve through Member collaboration
• Industry sentiment, adoption drivers, and challenges
• Operator attainment levels across regions
• Best practices for AN development
• Recommendations for advancing AN maturity