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Webinar

The Future of Telecom: Reducing Churn, Winning Switchers, and Driving Growth in 2026 and Beyond

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60 Minutes

As switching telecom providers becomes easier and competition intensifies, brands face increasing pressure to reduce churn while building stronger, lasting relationships. The future of telecom will be shaped by how effectively companies turn at-risk customers into loyal advocates and create new reasons to stay.

In this webinar, experts will explore:

  • Why churn and switchers remain top challenges for telecom providers
  • How evolving customer expectations are redefining loyalty
  • Strategies to reduce churn and increase lifetime value
  • Opportunities to drive retention and growth in 2026 and beyond.

Join us to learn how telecom leaders should approach churn, switchers, and loyalty to position their businesses for long-term growth.

Speakers

Denya ChinQuee

Denya ChinQuee

Sr. Consumer Insights Manager
Amazon Ads

Denya leads strategic research initiatives that uncover meaningful consumer behaviors, attitudes, and motivations to drive insights-led marketing and advertising strategies. Her work highlights how advertising resonates across diverse audiences and fuels data-backed narratives that inform brand strategy and support marketing effectiveness.

Prior to joining Amazon Ads, Denya was Senior Director of Cultural Intelligence at Paramount, where she led cross-platform audience strategy and insights initiatives that informed content development, marketing decisions, and revenue optimization. She began her career in media research, helping guide business growth through audience insights and data-informed strategy.

She holds an MBA from Fordham University. Denya serves on the national board for NAMIC, supporting initiatives that advance leadership, innovation, and equity across the media and tech industries. She actively mentors emerging talent and is committed to driving progress through strategic insight and industry collaboration.

In 2024, Denya was recognized with the Change Agent Award from NAMIC and named Woman of the Year by Seeds of Fortune for her leadership, advocacy, and lasting impact in the media and advertising space.

Daniel Frankel _headshot

Daniel Frankel

Daniel Frankel is a Southern California-based writer specializing in the intersections of technology, media and telecom.

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